Southern Housing Group Limited (202204459)
The complaint is about the landlord’s handling of: The resident’s improvement request. The associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202002090)
The complaint is about the landlord’s response to the resident’s concerns about: his application to purchase a property through the right to buy scheme; disrepair at his property, including a pest infestation, damage to the walls, and damp and mould; the landlord’s handling of his decant into temporary accommodation; his request for a property transfer. The Ombudsman has also identified that the landlord’s complaints handling requires investigation.
Aster Group Limited (202203561)
The complaint is about the landlord’s handling of the residents reports of repairs to the property.
Birmingham City Council (202127395)
The complaint is about the landlord’s response to the resident about damaged door handles and its obligation to repair or replace them.
Clarion Housing Association Limited (202219504)
The complaint is about the landlord’s handling of the resident’s request for a management move.
GreenSquareAccord Limited (202110891)
The resident complained about: How the landlord handled concerns he raised about repairs to:
Haringey London Borough Council (202124402)
The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the resident’s reports of mould in the property. This investigation has also considered the landlord’s handling of the complaint.
Haringey London Borough Council (202200806)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the landlord's handling of this complaint. The Ombudsman has also considered the landlord's record keeping.
Home Group Limited (202126796)
The resident’s complaint is about: The landlords handling of the resident’s dissatisfaction with the standard of communal cleaning. The landlords handling of the resident’s dissatisfaction with the grounds maintenance contract. The landlord's handling of the resident’s complaint and level of redress offered. The level of increase in service charges.
Hyde Housing Association Limited (202104715)
This is about the landlord’s handling of the residents request for an explanation of the difference between the estimated and actual charges for the financial years 2017/18, 2018/19 and 2019/20.