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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Jigsaw Homes Group Limited (202124574)

This complaint is about the landlord’s response to: The resident’s request that it buy back his property. The resident’s complaint about its handling of his reports of antisocial behaviour (ASB) and bullying. The resident’s complaint about it asking him to remove a backyard fence and CCTV. The resident’s complaint about the condition of communal parts of the building, and noise transference between floors and properties. The resident’s request for service charge information and his dispute of the level of service charges.

Lambeth Council (202310151)

The complaint is about: The resident’s concerns that the landlord should have provided Energy Performance Certificates (EPC) for her property in 2008 and 2018. The landlord’s handling of the resident’s requests for copies of these EPCs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Lewisham Council (202125843)

The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A pest infestation. The Ombudsman has also considered the landlord’s complaint handling.

LiveWest Homes Limited (202317611)

The complaint is about the landlord’s handling of changes to the heating system at the resident’s home. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202231549)

The complaint is about the landlord's handling of the resident's concerns about: The smoke and carbon monoxide alarms in the property. The alternative accommodation provided following a fire. The associated complaint.

Metropolitan Thames Valley Housing (MTV) (202125998)

The landlord’s handling of Cyclical maintenance works. Repairs to the communal doors. Response to a request for the relocation of a letterbox. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.

Metropolitan Thames Valley Housing (MTV) (202227958)

The complaint is about the landlord’s: Handling of the resident’s kitchen repairs. Handling of the resident’s request for a kitchen renewal. This Service has also considered the landlord’s complaint handling.