Oxford City Council (202346472)
The complaint is about the landlord’s handling of: The residents reports of repairs during the defect period, including a leak which caused damp and mould. The resident’s request for larger radiators in the property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Peabody Trust (202222526)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with communal lifts. Associated formal complaint.
Selwood Housing Society Limited (202403418)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould following a leak in a neighbouring property. The resident’s concerns about the landlord's intention to dispose of the property.
SHAL Housing Limited (202402410)
The complaint is about how the landlord handled the resident’s reports of a faulty water heating system.
Soho Housing Association Limited (202309829)
The complaint is about the landlord’s handling of: Boiler repairs. Leaks and flooding within the property. Reports of carbon monoxide warnings. Repairs to the communal lift. Communal cleaning and maintenance. Reports about the conduct of housing officers. Damage to the resident’s belongings. The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202400489)
The complaint is about the landlord’s handling of: Reports of leaks and remedial works. A request for a management transfer. A request for compensation for items damaged by the leaks.
Southwark Council (202223684)
The complaint is about the landlord’s handling of the resident’s: responsive repairs following leaks to her property. subsequent complaint.
Southwark Council (202316009)
The complaint is about: The landlord’s handling of the resident’s reports of faulty windows. The associated complaint handling.
Sovereign Network Homes (Former Network Homes) (202401659)
The complaint is about the landlord’s handling of window repairs.
St Albans City and District Council (202227257)
The complaint is about the landlord’s handling of: The resident’s concerns about ownership of land between her property and a neighbour’s. The resident’s reports of antisocial behaviour by the neighbour. The associated formal complaint.