Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Bury Metropolitan Borough Council (202226969)

The complaint is about the landlord’s handling of: Gas and fire safety checks. The resident’s complaint.

Camden Council (202218901)

The resident’s complaint is about: The landlord instructed solicitors in relation to recovering service charges. The landlord’s response to the resident’s reports about staff conduct. The landlord’s complaint handling.

Clarion Housing Association Limited (202226716)

The resident’s complaint is about the landlord’s response to her request for repairs to defects with her new-build home.

Clarion Housing Association Limited (202228172)

The complaint is about the landlord’s handling of the resident’s reports of poor drainage in the garden. The Ombudsman has also considered the associated record keeping and complaint handling.

Clarion Housing Association Limited (202231171)

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the resident’s property.

East Midlands Housing Group Limited (202228179)

The complaint is about the landlord’s handling of the resident’s concern that the original chain-linked boundary fence separating his and his neighbour’s rear gardens had been removed.

Eastbourne Borough Council (202232743)

The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property.

Golding Homes Limited (202229689)

The complaint is about the landlord’s response to the resident’s reports of a neighbour fencing off and landscaping part of the communal garden. The Ombudsman has decided to consider the landlord’s complaint handling.

Housing For Women (202223679)

The complaint is about the landlord’s handling of the resident’s request to succeed to his late mother’s tenancy including his liability for occupation costs.

Islington and Shoreditch Housing Association Limited (202202116)

The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move. This report has also considered the landlord’s complaints handling.