All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s reports of several leaks in the property, causing damp and mould. The landlord’s complaint handling. This report also examines the landlord’s record keeping.
The complaint is about the landlord's: Response to the resident’s concerns about the actions of a third party, and; The associated complaint handling.
The complaint concerns the landlord’s handling of a leak that affected the resident’s home.
This complaint is about the landlord’s handling of a rent payment at the start of the tenancy.
The complaint is about the landlord's handling of: The resident's request for service charge information for the financial year 2020-21. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 restrictions.
The complaint is about the landlord’s: handling of the resident’s reports of leaks from the property above, and; complaint handling.
The complaint is about the landlord's handling of the resident’s broken boiler and his subsequent request for compensation.
The complaint is about the landlord’s handling of the resident’s request to be removed from a joint tenancy agreement.
The complaint is about the landlord’s response to the resident’s concerns about communal electricity, CCTV, and other charges being included in her rent increase letter, and the amount it credited her for the communal electricity charge.