All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the resident’s Right to Acquire (RTA) application, particularly, the events that occurred during the conveyancing process. Communication with the resident and its solicitors during the RTA process and the associated complaints.
The complaint is about the landlord’s handling of: The resident’s reports of faulty windows at the property. Reports of damp, mould, cold, and water ingress at the property. The associated complaint. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s response to the resident’s report about overgrown hedges and Japanese knotweed from a neighbouring property onto her property.
The complaint is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.
The complaint is about: the landlord’s handling of the resident’s reports of the presence of asbestos in her property and communication about the matter. the landlord’s complaint handling.
The resident’s complaint is about: The landlord's response to the resident’s application for a transfer. The landlord’s response to the resident’s reports of damp and mould. The Ombudsman will consider the landlord’s complaint handling. The Ombudsman will consider the landlord’s record keeping.
The complaint is about the landlord’s handling of: A leak into the resident’s home. The formal complaint.
The complaint is about: The condition of the property when it was let to the resident. The landlord’s handling of various repairs at the property. The Ombudsman has also considered the complaint handling in this case.
The complaint is about the landlord’s handling of the resident’s reports of drainage problems. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property.