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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Wigan Metropolitan Borough Council (202210202)

  REPORT COMPLAINT 202210202 Wigan Metropolitan Borough Council 27 April 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Believe Housing Limited (202122515)

The complaint is about the: The condition of the property at the start of the tenancy. The landlord’s handling of the associated repair works to the property.

Birmingham City Council (202121450)

The complaint is about: The landlord’s response to reports of a defective window. The landlord’s handling of the associated complaint.

Camden Council (202117200)

The complaint is about: The resident’s concerns about the level of service charges. The landlord’s response to concerns about the standard of communal cleaning. The landlord’s handling of enquiries for information on service charges.

Dacorum Borough Council (202203963)

This complaint concerns: The landlord’s handling of the resident’s reports of water ingress in the storage area located in the basement of the building. The landlord’s handling of the resident’s reports of damage and water ingress into the property. This report has also considered the landlord’s record keeping.

Home Group Limited (202203091)

The complaint is about the level of compensation offered for the landlord’s acknowledged service failures relating to the repair of the boiler at the property. The landlord’s complaints handling has also been investigated.

Islington Council (202210715)

The complaint is about the landlord's handling of repairs to the resident’s front door, and the associated offer of compensation. The Ombudsman has also assessed the landlord’s complaint handling.