London & Quadrant Housing Trust (L&Q) (202230057)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and the subsequent repairs. Reports of damage to his personal belongings. Associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Hackney (202328406)
The complaint is about the landlord’s handling of reports of noise nuisance from the upstairs neighbour. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Islington (202326754)
The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) regarding noise transfer; the associated complaint.
London Borough of Lambeth (202329603)
The complaint is about the landlord’s response to the resident’s: Repair requests for windows Reports of damp and mould The Ombudsman has also considered the landlord’s: Complaint handling Record keeping
London Borough of Lewisham (202217704)
The complaint is about the landlord’s handling of: Roof and loft repairs. The complaint.
Metropolitan Thames Valley Housing (MTV) (202325240)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks into her property that have caused damage, damp and mould. Request for the landlord to buy back her property. Complaint and the level of compensation offered.
Milton Keynes Council (202421402)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s request that it replace her bathroom. The resident’s report that her curtain rail had become detached from the wall. The resident’s concerns about asbestos being present in the property. The resident’s complaint.
Slough Borough Council (202305272)
The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202330674)
The complaint is about the landlord’s response to the resident’s: Reports of a leak from their bathroom. Request for other repairs. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202431494)
The complaint is about the landlord's response to reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.