Citizen Housing (202232565)
The complaint is about: The landlord’s handling of reports of a flood at the property. The landlord’s handling of the decant accommodation offered. The associated complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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ForHousing Limited (202301617)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman is also considering the landlord’s handling of the resident’s complaint.
London Borough of Hackney (202224483)
The complaint is about the landlord’s handling of: Issues with the resident’s gas appliances and roof. Repairs to the resident’s kitchen, taps and boiler following a leak in the property. The associated complaint.
One Manchester Limited (202211510)
The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s handling of the request for rehousing. The associated complaint handling.
Richmond Housing Partnership Limited (202217130)
The complaint is about the landlord's handling of: The resident’s reports of leaks in the roof and the associated damp and mould. The resident’s complaint.
The Havebury Housing Partnership (202300791)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and her request for compensation for damaged belongings.
A2Dominion Housing Group Limited (202226770)
The complaint is about: The landlord’s response to the resident’s reports that he was at risk in his property. The landlord’s response to the resident’s reports of a recurring leak at the property. The landlord’s handling of the resident’s decant, including his request to remain in decant accommodation. The Ombudsman has also considered the landlord’s record keeping.
Accent Housing Limited (202211923)
The complaint is about the landlord’s handling of a leak, including its decision not to compensate the resident. The Ombudsman has also considered the landlord’s complaint handling.
Arches Housing Limited (202219344)
The complaint is about the landlord’s handling of the resident’s: Request to buy her home. Reports of a historical leak. Associated complaint.
Birmingham City Council (202318391)
The complaint is about the landlord’s handling of: The resident’s request to replace windows with polycarbonate sheeting. Repairs appointments at the resident’s property. The resident’s complaint.