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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Abri Group Limited (202304600)

The resident’s complaint is about the landlord’s response to his reports of roof leaks. The Ombudsman has also considered the landlord’s complaint handling.

Aster Group Limited (202421702)

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) by a neighbour. Repairs to the main entrance door and reports of intruders.

Camden Council (202417239)

The complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202232285)

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould. reports of responsive window, immersion heater, and trickle vent repairs. concerns about cleaning of communal areas. concerns about communication. associated complaint.

Clarion Housing Association Limited (202302952)

The complaint is about the landlord’s handling of: Reports of unauthorised alterations to the property. The resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.

Clarion Housing Association Limited (202314308)

The complaint is about the landlord’s: Response to the resident’s request to alter her tenancy. Response to the resident’s request for a management transfer. Response to overcrowding in the resident’s property. Handling of repairs to the sink. Complaint handling.

Freebridge Community Housing Limited (202302955)

The complaint is about: the increase in the resident’s service charges. the landlord’s consultation before the increase in service charges. the landlord’s response to the resident’s request to be proportionally billed for specific heating use. the landlord’s communication about undercharges. The Ombudsman has also considered the landlord’s complaint handling.

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