Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London Borough of Hackney (202001866)

The complaint is about the landlord’s response to a report of vandalism of the resident’s vehicle and her subsequent request for a garage.

Midland Heart Limited (201913078)

The complaint is about the landlord’s handling of reports of a lack of hot water.

Places for People Homes Limited (202003224)

The complaint is about the landlord’s responses to the resident’s reports of: outstanding repairs to his property a raised manhole to the rear of his property rubbish that he says should have been collected from the outbuilding attached to the property, prior to his moving in

Housing Solutions (201817213)

This complaint is about the landlord’s responses to the resident’s enquiries about which party was responsible for servicing the gas boiler in the shared ownership property that she purchased.

Longhurst Group Limited (202000333)

The complaint is about the landlord’s handling of the resident’s reports of problems with the installation of a new boiler.

Metropolitan Housing Trust Limited (201905797)

The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB).

Newham Council (201915965)

The complaint is about the landlord’s response to the resident’s request for updates about repairs needed to the estate.

Notting Hill Genesis (201913098)

The complaint is about the landlord’s response to the Resident’s reports of antisocial behaviour (ASB).

Peabody Trust (201912025)

The complaint is about the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the building; response to the resident’s reports that other residents had left their personal property in a communal area causing a hazard ; and complaints handling.

Peabody Trust 2018 (202004754)

The complaint is about the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak.