All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about: the landlord’s handling of the resident’s reports of animal cruelty by a neighbour; the landlord’s decision not to open an antisocial behaviour case regarding the resident’s neighbour; the landlord’s handling of allegations of staff misconduct; the landlord’s complaint handling.
The complaint is about the time taken to complete the sale of the resident's property.
The complaint is about the landlord’s handling of: The resident’s reports of leaks. The associated damp and mould in their home. Reports of blockages to the kitchen and bathroom sinks. Complaint.
The complaint is about the landlord’s: Response to recommendations from an occupational therapist for adaptations at the property; Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of pests in the loft and walls.
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) directed against her. Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports of a spider infestation at the property. Response to the resident’s request for reimbursement of garden maintenance expenses. Complaint handing.
The complaint is about the landlord's handling of repairs to the lighting in the communal car park.
The complaint is about: the landlord’s administration of the service charge account and its response to the resident’s enquiries. the landlord’s response to the resident’s concerns about fire safety and the EWS1 form. the landlord’s response to the resident’s reports of outstanding defects in the property. the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The replacement of the back door. The associated complaint.
The complaint is about the landlord’s handling of: Adaptations following occupational therapist (OT) assessments; A rehousing request.