All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of reports of a leak, damp and mould relating to the resident’s permanent and decant property. The landlord’s handling of a decant. Complaint handling and the resident’s request for compensation. The Ombudsman has also taken into account the landlord’s consideration of the resident’s welfare.
The complaint is about the landlord’s handling of: Reports of a leak in the roof of the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s complaint concerning its actions following a flood at his property, and the condition of his ceiling.
The complaint is about the landlord’s handling of the resident’s reports of asbestos in their former property.
The resident's complaint is about the landlord's handling of his reports of Anti Social Behaviour by neighbours. The landlord’s complaints handling has also been considered.
This complaint is about: The landlord’s response to a request for a breakdown of the service charge account. The associated complaint handling.
REPORT COMPLAINT 202107843 Greatwell Homes Limited 12 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling.
The Complaint is about the landlords handling of: The residents reports of a leak into her property The decant process The residents complaint about the ongoing leak in her property. The residents request for compensation for damaged personal items.
The complaint is about the landlord’s: Response to the resident’s reports that her garden was overgrown and request for a replacement fence. Handling of the resident’s Deposit Builder Scheme application. Handling of works within the property – specifically the removal of polystyrene ceiling tiles and a rewire. Response to the resident’s request for reimbursement for works carried out in the garden. The Ombudsman has also considered the landlord’s: