All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of errors in the resident’s lease, the landlord’s response to the resident’s reports of domestic violence and of the landlord’s administration and level of communication. The Ombudsman has considered the landlord’s complaint handling.
The complaint is about the landlord’s decision not to escalate the resident’s complaint to stage two of its complaints process.
The complaint is about the landlord’s: response to the resident’s request to remove the gravel from the front of the property; response to the resident’s request to remove a vent from her living room; repairs to the toilet flush; response to the resident’s reports of a leak from the bathroom; complaints handling.
The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). the landlord’s complaint handling.
The complaint is about the landlord’s handling of plastering works in the resident’s property.
The complaint is about the landlord's handling of: the replacement of cladding; and the associated complaint.
This complaint is about: The landlord’s response to reports of drainage problems. The landlord’s investigation of recurring heating faults. The landlord’s complaint handling and timeliness in providing relevant compensation.
The complaint relates to the landlord’s: Response to the resident’s enquiries and concerns about charges. Response to the resident’s concerns about staff conduct. Handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property’s basement. The repairs to plasterwork in a bedroom. The associated complaints.
The complaint is about the landlord’s handling of a pest infestation at the resident’s property. This Service has also considered the associated complaint handling.