London & Quadrant Housing Trust (L&Q) (202206602)
The complaint is about: The landlord’s response to the resident’s reports of noise disturbances. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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One Housing Group Limited (202204783)
The complaint concerns how the landlord handled the resident’s reports of noise nuisance and his request to improve the soundproofing in the building.
Peabody Trust (202203299)
The complaint is about: The landlord’s handling of reports of leaks within the property and the associated repairs. The landlord’s handling of the resident’s complaint.
Six Town Housing Limited (202116692)
This complaint is about the landlord’s: Response to various repair issues; Handling of the resident’s vulnerabilities and discrimination concerns; Response to the resident’s request for compensation from the Highways Agency; Complaint handling.
Stonewater Limited (202206809)
The complaint is about the landlord’s handling of roof and ceiling repairs to address an ongoing leak at the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Trident Housing Association Limited (202013105)
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB), and; handling of the associated complaint.
Waltham Forest Council (201900229)
The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and subsequent request for a move. the landlord’s complaint handling.
Abri Group Limited (202221296)
The complaint is about: The landlord’s handling of reports of a faulty shower. The landlord’s handling of the subsequent complaints.
Birmingham City Council (202119872)
The complaint is about the landlord’s: handling of a rat infestation, and; handling of a neighbour blocking access to the resident’s storage unit. The Ombudsman has also investigated the landlord’s complaint handling.
Bromford Housing Group Limited (202126174)
The complaint is about: The landlord’s response to the resident’s reports about repairs/snagging issues at the property. The landlord’s complaint handling.