All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about: The level of compensation offered to the resident by the landlord following its handling of leak repairs. The landlord’s response to the resident’s complaint about its handling of antisocial behaviour (ASB).
The complaint is about the landlord’s: Administration of the resident’s tenancy. Handling of reports of leaks and associated repairs including damp and mould. Handling of the resident’s decant following a leak in October 2022. Handling of repairs to the lift and security gate at the resident’s block. Handling of the resident’s complaints.
The complaint is about the landlord’s: Handling of the resident’s request to purchase her property through Right to Acquire (RTA). Handling of the associated complaint.
The resident’s complaint is about the landlord’s response to her reports of damp and mould.
The complaint is about the landlord’s response to reports of repairs within the property, mainly a broken shower head and blocked waste pipe. The Ombudsman has also considered the landlords complaints handling and record keeping.
The complaint is about: The landlord's handling of the resident's reports about repairs in her property including: damp and mould. a collapsed ceiling and associated structural issues. The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.
REPORT COMPLAINT 202310553 Peabody Trust 28 June 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
The complaint is about the landlord’s handling of the resident’s: Concerns about a data breach. Reports about a leak from a burst mains pipe, and the associated repairs. We have also considered the landlord’s handling of the related complaint.
The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling.
The complaint is about: The landlord’s handling of leak reports and associated damp and mould. The landlord’s handling of the resident’s complaint.