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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Hammersmith and Fulham Council (202109735)

The complaint is about the landlord’s: response to the resident’s Freedom of Information (FOI) requests; response to the resident’s concerns about various repair issues, including: her flooring; her window; the lifts in the building; other repair issues in the property; response to the resident’s reports about antisocial behaviour (ASB); response to the resident’s request for a management transfer; response to the resident’s request for compensation; complaints handling.

LiveWest Homes Limited (202216570)

The complaint is about: The standard of cleaning to communal areas. The landlord’s lack of communication. The decoration of the lobby area. An increase in service charge. Repairs and alterations to the cladding on the building. The Ombudsman has also considered the associated complaint handling.

Notting Hill Genesis (NHG) (202214922)

The complaint is about the landlord’s: Offer of compensation for its handling of a window replacement which allowed a leak into the property. Communication and complaints handling.

Southwark Council (202126857)

The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Leaks from upstairs properties. The Ombudsman has also considered the associated complaint handling.

Southwark Council (202128357)

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and harassment. Handling of the resident’s request to be transferred. Handling of the resident’s reports about the conduct of a member of staff. Complaints handling and record keeping.

Sovereign Housing Association Limited (202127436)

  REPORT COMPLAINT 202127436 Sovereign Housing Association Limited 21 July 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The Riverside Group Limited (202117955)

The complaint is about: The landlord’s handling of repairs to the communal electric car park gates. The level of the service charge raised by the landlord in respect of the electric car park gate repair. The landlord’s handling of the section 20 consultation process. The landlord’s handling of the complaint.