Sanctuary Housing Association (202225565)
This complaint is about the landlord’s responsive repairs service and its handling of the associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Paragon Asra Housing Limited (202304553)
The complaint is about the landlord’s handling of: A leak in the resident’s home, and the resulting damp and mould. The associated complaint.
South Tyneside Council (202313544)
The complaint is about the landlord’s handling of various repairs to the property.
Sovereign Network Homes (202313628)
The complaint is about the resident’s reports concerning: The landlord’s handling of repairs to the boiler. The pressure from the bath taps following their replacement.
Hyde Housing Association Limited (202316294)
This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Waltham Forest Council (202233473)
The complaint is about: The landlord’s handling of the resident’s application to be rehoused. The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of the resident’s associated claim for damage caused to her possessions. The landlord’s handling of the resident’s complaints about the conduct of its operatives. The landlord’s complaint handling.
Lewisham Council (202301524)
The complaint is about the landlord’s handling of the resident’s requests for service charge information.
Longhurst Group Limited (202224549)
The complaint concerns the landlord’s handling of: The resident’s request for an allocated disabled parking space. The related complaint.
Places for People Group Limited (202214143)
The complaint is about the landlord’s handling of: Repairs to the patio doors and bedroom window. Repairs to the bathroom extractor fan. Repairs to the front and back doors.
Raven Housing Trust Limited (202304072)
The complaint is about the landlord’s Handling of the resident's reports of antisocial behaviour (ASB) from neighbouring properties. Complaint handling.