Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sanctuary Housing Association (202207418)

The complaint is about the landlord’s handling of a disturbance from a dripping noise in the bedroom at the resident’s home.

South Tyneside Council (202210397)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

Leicester City Council (202108372)

This is about the resident’s complaint of unprofessional behaviour from the landlord’s housing officer.

London Borough of Hillingdon (202222294)

The complaint is about the landlord’s handling of the resident’s wet room installation and its refusal to offer compensation.

Metropolitan Thames Valley Housing (MTV) (202213920)

The complaint is about the landlord’s handling of: Faults with the resident’s toilets and her concerns about increased water usage and expense. The associated complaint.

Orbit Housing Association Limited (202216378)

The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The associated formal complaint into this matter.

Peabody Trust (202104206)

The complaint is about the landlord’s handling of the resident’s reports of verbal abuse and antisocial behaviour (ASB) from a neighbour. This Service has also considered the landlord’s complaint handling.