Orbit Housing Association Limited (202422207)
The complaint is about the landlord’s handling of the repairs to the drainage system.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Peabody Trust (202321897)
The complaint is about the landlord’s handling of the resident’s: Request for an explanation of the amount charged for a communal electric service charge. We have also considered the landlord’s handling of the associated complaint.
Peabody Trust (202344153)
The complaint is about the landlord’s handling of the resident’s: report of a blocked kitchen sink; concerns about the conduct of the contractor; rent account; associated complaint.
Sanctuary Housing Association (202313625)
The complaint is about the landlord’s handling of: the resident’s reports of a neighbour's car blocking the path to her property. the resident’s complaint.
Southern Housing (202231873)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s complaint.
Southern Housing (202419050)
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance and antisocial behaviour (ASB). Fire safety concerns. Issues with window cleaning in the block . The Ombudsman has also considered the landlord’s complaint handling.
St Albans City and District Council (202429405)
The resident’s complaint was about: The resident’s concerns about the condition of the property on letting and further repairs. The landlord's response to the resident's reports of mould in the property. The landlord’s complaint handling.
Vico Homes Limited (202334745)
The complaint is about the landlord’s: response to the resident’s report of a data breach. response to the resident’s request for a mutual exchange. handling of the associated complaint.
Yorkshire Housing Limited (202417948)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s concerns about the presence of asbestos in the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Amplius Living (202423013)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated formal complaint.