All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Its communication with the resident. Reports of unsatisfactory staff conduct. The resident’s request to erect a fence.
The complaint is about the landlord’s handling of the resident’s reports of: disrepair to the kitchen; pests in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of: Reports of damp and mould in the property. Repairs to external steps. Replacement of the kitchen units.
The resident’s complaint was about: The landlord’s response to the resident’s reports about her heating that it was too hot and that there was a loss of heating in December 2022 onwards. The Ombudsman will consider the landlord’s complaint handling. The Ombudsman will consider the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reported damp and mould in his flat. The Ombudsman has also assessed the landlord’s: complaint handling record keeping.
The complaint is about the landlord’s handling of leaks in the garage damaging the resident’s possessions and subsequent compensation request.
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould throughout her property. Request to move properties. Complaint.
The complaint is about the landlord’s handling of: The resident’s complaint about issues relating to a leak. The resident’s reports about the conduct of a member of its staff. A missed appointment.
The complaint is about the landlord’s handling of the resident’s reports of: A leak into the bathroom. Damp and mould in the bathroom and kitchen. The Ombudsman has also considered the landlord’s handling of the complaint.
The complaint concerns the landlord’s handling of the resident’s reports of sewage discharge into her property.