All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak, which led to mould within the property. Handling of a roof leak to the property in 2016. Handling of boxing in repairs within the bathroom. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour in relation to a neighbour. The resident’s request to be rehoused using the landlord’s management transfer policy.
The complaint is about: the landlord’s handling of the resident’s rent arrears and mutual exchange request. the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s rehousing request. This Service has also considered the landlord’s complaint handling approaches and the level of compensation offered.
The complaint is about the landlord’s handling of the resident’s: Request for the landlord to carry out works to her garden. Reports of anti-social behaviour.
The complaint is about the landlord’s handling of: Repairs following reports of a pest infestation. The resident’s concerns regarding staff conduct. The report also examines the landlord’s complaint’s handling.
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) between 2018 and 2021. The landlord’s handling of the resident’s reports of ASB at the beginning of 2022, and the resident’s request for the neighbour to be evicted.
The complaint is about the landlord’s: response to the resident’s reports of damp and mould in her property. response to the presence of asbestos in the property. response to the resident’s request to be moved to another property. Complaint handling.
The complaint concerns the landlord’s decision to decline the resident’s request for a parking space.
The complaint is about: the landlord’s handling of a request to level and floor part of their property; and the associated complaint handling.