Homes Plus Limited (202304014)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Lambeth Council (202409760)
The complaint is about the landlord’s: handling of the resident’s reports of outstanding repairs recommended by pest control; record keeping; handling of the resident’s reports of repairs and damp issues in her bathroom and kitchen; handling of the resident’s reports of repair issues to the garden fence: The Ombudsman has also considered the landlord’s complaint handling.
Lincolnshire Housing Partnership Limited (202310248)
The complaint is about the landlord’s handling of repairs to the property bathroom and the conduct of the landlord’s contractors. The complaint is also about the landlord’s complaint’s handling and the level of compensation offered.
London & Quadrant Housing Trust (L&Q) (202216087)
The complaint is about the landlord’s response to the resident’s: Report of a leak from the roof and into the bathroom. Complaint.
London & Quadrant Housing Trust (L&Q) (202340688)
The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202408396)
The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Reports of repairs to the balcony, the bathroom ceiling, and the boiler at the property. Associated complaint.
London Borough of Barking and Dagenham (202304320)
The complaint is about the landlord’s handling of: Roof leaks and roof replacement work. The associated complaint.
London Borough of Brent (202336766)
The complaint is about the landlord’s handling of: repairs related to damp and mould. the resident’s request for heating in her WC.
Muir Group Housing Association Limited (202214276)
The complaint is about the landlord’s handling of: Repairs and the resident’s subsequent request for compensation. The associated complaint.
Notting Hill Genesis (NHG) (202200827)
The complaint is about the landlord’s handling of: The level of service charge. The resident’s concerns about a breach of her tenancy agreement. The resident’s service charge account management. Communal door repairs. The Ombudsman has also considered the landlord’s complaint handling.