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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Islington Council (202318276)

The landlord’s management of and response to reports of noise disturbance from the tank room. The Ombudsman has also considered the landlord’s complaint handling and recordkeeping.

Islington Council (202320982)

The complaint is about: The landlord’s response to the resident’s reports of a leak, damp, and window repair issues. The landlord’s handling of the resident’s complaint.

Islington Council (202321631)

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s response to the resident’s request to be rehoused. The landlord’s handling of the resident’s report of staff conduct.

Kirklees Council (202234428)

This complaint is about the landlord’s response to the resident’s complaint about its handling of asbestos in her home.

Lambeth Council (202220368)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and associated repairs. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.

Lambeth Council (202343630)

The complaint is about: The landlords handling of the residents reports of damp and mould throughout the property. The landlords handling of repairs to the residents windows. This service also considered the landlords handling of the residents complaint.

Lewisham Council (202224592)

The complaint is about: The landlords handling of the residents reports of damp and mould. The landlords handling of the residents claim for damages and loss of personal belongings from damp and mould. The landlords handling of the residents complaint and the level of compensation offered. This service has also considered the landlords record keeping.