Royal Borough of Kensington and Chelsea (202124640)
The complaint is about the landlord’s response to the resident’s reports of damage to his kitchen units during pest-proofing works.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing Group Limited (202107232)
This complaint is about the landlord’s handling of: the resident’s attempt to sell his property; the resident’s fire safety concerns; its buy back of the resident’s property; the related complaint.
Sovereign Housing Association Limited (202116095)
The complaint is about the landlord’s response to resident reports of an unsafe garden and the level of compensation offered.
The Riverside Group Limited (202000460)
The complaint is about: The landlord’s response to the resident’s: Request for repairs and works, including internal and communal repairs and works pursuant to a legionella inspection, and a Fire Risk Assessment (FRA). Request for a copy of the FRA report. Queries regarding services charges, including gardening services and management charges and a refund relating to a fire panel and a refund relating to a fire panel. Subject Access Request (SAR). Queries relating to a threat of legal action regarding a Gas Safety Certificate (GSC). The landlord’s complaint handling, including a cancelled complaint and request for compensation.
Trafford Housing Trust Limited (202125041)
The complaint is about:
Wandle Housing Association Limited (202119196)
The complaint is about the landlord’s handling of: Repairs needed to the resident’s window due to damp and mould. Repairs to the lighting within the communal car park. The resident’s concerns regarding a missing communal bin. The associated complaint.
West Kent Housing Association (202116558)
The complaint is about the landlord’s decision not to install soundproofing in the resident’s property.
Catalyst Housing Limited (202014330)
The complaint is about: The landlord’s response to the resident’s request for air conditioning during major works. The complaint handling delay.
Hornsey Housing Trust Limited (202014795)
The complaint is about the landlord’s response to the resident’s request for a replacement kitchen and bathroom.
Newham Council (202126549)
The complaint is about the level of compensation the landlord offered the resident following their complaint about its handling of a repair to a leak into the property.