All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of the resident’s complaint and reported repairs. The Ombudsman has also assessed the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property; the resident’s associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of noise transference from the property above . The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s administration of the resident’s rent account. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s handling of the resident’s reports of:
The complaint is about the landlord’s handling of: The resident’s reports of Anti-social behaviour, including noise nuisance. The associated complaint. This Service has also considered the resident’s vulnerabilities.
The complaint is about the landlord’s handling of: Repairs to the resident’s kitchen. Repairs to the resident’s fencing. The associated complaint.
REPORT COMPLAINT 202206512 Sanctuary Housing Association 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s response to: Reports of damp and mould. Vibrations the resident reported. Handling of the complaint.