All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of internal repairs to the property, including delays in completing repairs, poor communication with its contractor about the works required and the extent of the works the landlord is prepared to undertake; and The landlord’s communication with the resident in relation to the repairs and subsequent complaint.
The resident complains about the level of service charge charged in relation to his property and the reasonableness of the charge.
The complaint concerns: the landlord’s response to reports of water ingress and a lack of electricity supply to the garage; the level of service provided by an operative who attended after hours to investigate the issue.
REPORT COMPLAINT 201810771 Clarion Housing Association Limited 12 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]
This complaint is about the landlord’s response to the resident’s concerns about the increase in his service charges, in particular, relating to the charges for the repair costs incurred following a fire within the block.
The complaint is about the landlord’s: Response to Government guidance on fire safety and cladding in relation to the building which the resident owns a property in. Request for the resident to pay its legal fees in relation to her application to sub-let the property. Complaint handling.
This complaint is about the landlord’s response to the resident’s reports of mould in her property.
The complaint is about the landlord’s response to: repairs at the property; cigarette smoke entering the property.
The complaints are about: How the landlord responded to concerns raised about the attitude of its staff. The landlord’s decision not to treat the resident’s request to astro turf the rear garden as an aid and adaptation under its policy; and the landlord’s decision not to reimburse the resident the costs of having the work done privately. Rent arrears letters the resident received. The landlord’s decision not to make adjustments to the rent arrears correspondence it issues.
The complaint is about the time taken by the landlord to activate the gas supply in the resident’s property at the beginning of the tenancy.