Applications are open to join the next Housing Ombudsman Resident Panel – find out more Housing Ombudsman Resident Panel.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Woking Borough Council (202000175)

The complaint is about the landlord’s: response to the resident’s request for repair works to the toilet at his property; response to the resident’s request for an electric heater to be installed in the bathroom at his property; response to the resident’s reports about poor mobile telephone signal at his property; response to the resident’s request for a disabled parking space at his property; response to the resident’s request that the landlord record all telephone calls; response to the resident’s reports regarding the conduct of staff members of the landlord; complaints handling, including its decision to limit the resident’s communication.

Ealing Council (202004088)

The complaint refers to: The Landlord’s decision not to allow the Resident’s daughter to succeed the tenancy. The Landlord’s handling of the Resident’s reports that her husband had been given Incorrect information in 2016 regarding the assignment of the tenancy. 

Haringey Council (201915284)

        REPORT COMPLAINT 201915284 Haringey Council 18 January 2021 Our approach   1.     The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Leeds City Council (201902442)

The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour including its communication with the resident.

LiveWest Homes Limited (202004014)

The complaint refers to: The Landlord’s handling of the Resident’s concerns about the management of the car park at her property.  The Landlord’s complaint handling of this matter. 

Metropolitan Housing Trust Limited (201806741)

        REPORT COMPLAINT 201806741 Metropolitan Housing Trust Limited 18 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Notting Hill Genesis (202002469)

REPORT COMPLAINT 202002469 Notting Hill Genesis 21 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Octavia Housing (201913343)

REPORT COMPLAINT 201913343 Octavia Housing 14 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

Southwark Council (201815464)

The resident complained about the landlord’s response to his: reports of a gas leak at the property on 8 February 2019. report of a gas leak on 20 February 2019. reports of its handling of the repair and replacement of windows at the property. complaint about the unsuitability and duration of stay in his ‘temporary’ accommodation.