Charnwood Borough Council (202109899)
The complaint is about the landlord’s: response to the residents reports of anti-social behaviour (ASB) and its subsequent offer of compensation. complaints handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202112113)
The complaint is about the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal areas. associated complaint.
Guinness Care and Support Limited (202124932)
The complaint is about the landlord's response to a meeting being rearranged without providing notice to the resident.
Hammersmith and Fulham Council (202102777)
This complaint is about the landlord’s handling of: Repairs to the resident’s windows, the insulation of the loft and kitchen repairs. The associated complaint.
Incommunities Limited (202106979)
The complaint is about the landlord’s handling of the resident’s reports of pests (bed bugs) in her property.
Leeds City Council (202112509)
The complaint is about: The landlord's handling of repairs to the resident's property following a mutual exchange. The landlord's handling of the associated complaint.
North West Leicestershire District Council (202210568)
The complaint is about the landlord’s response to the resident’s: Reports about a warning letter it sent her. Reports about how it handled her data.
Notting Hill Genesis (NHG) (202201501)
This complaint is regarding the landlord’s handling of: reports of others parking in the resident’s designated disabled parking bay, and; the related complaint handling.
Southwark Council (202115107)
The complaint concerns: How the landlord responded to the resident’s reports of a burst pipe in the building’s pump room. The associated formal complaint into the issue.
Hyde Housing Association Limited (202209517)
The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record keeping.