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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London & Quadrant Housing Trust (201916043)

        REPORT COMPLAINT 201916043 London & Quadrant H T 21 January 2020 Our approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]

London & Quadrant Housing Trust (202004505)

The resident complains about how the landlord handled her reports of anti-social behaviour by her neighbours, in particular: the landlord’s decision in January 2019 to seek an injunction against one neighbour rather than a possession order; and how the landlord handled her reports that another neighbour had stolen letters belonging to her.

Octavia Housing (202001154)

        REPORT COMPLAINT 202001154 Octavia Housing 21 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

One Housing Group (202001816)

The complaint is about the landlord’s response to: A fire in the resident’s property The resident’s request for re-housing

Bromford Housing Group Limited (201903619)

The complaint is about the landlord's handling of the resident’s reports about: antisocial behaviour from neighbours a data breach and a data request complaint handling

Hammersmith and Fulham Council (202000590)

The complaint is about the landlord’s handling of repairs required at the property; in particular, delay to inspection/repair of an airbrick in the bedroom and associated damp and mould inspection and treatment.

Hexagon Housing Association Limited (201914551)

        REPORT COMPLAINT 201914551 Hexagon Housing Association Limited 22 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Lambeth Council (202003390)

          REPORT COMPLAINT 202003390 Lambeth Council 20 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]