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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Camden Council (202117312)

The complaint relates to; The landlord’s management of the mutual exchange application. The landlord’s management of their complaint. The landlord’s record keeping.

GreenSquareAccord Limited (202101087)

The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the resident’s reports about pigeon spikes. The landlord’s complaint handling. This report also examines: The landlord’s record keeping.

Leeds City Council (202208004)

The complaint is about: The landlord’s handling of reports of a leak, damp and mould. The landlord’s handling of the associated complaint.

Lewisham Council (202126424)

The complaint is about: the landlord’s handling of the resident’s requests for repairs to the boiler, drainage, and plumbing system ; and the landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Solihull Metropolitan Borough Council (202010123)

The complaint is about: The landlord’s decision to replace the warm air unit (WAU) in the resident’s property; The landlord’s handling of the installation of a new central heating system; The landlord’s handling of asbestos found in the property; Injury to the resident’s health caused by the installation of unsuitable radiators and the landlord’s asbestos management; The landlord’s complaint handling. This investigation also considers the landlord’s handling of gas safety testing in the resident’s property.

Sovereign Network Homes (202125306)

The complaint is about the landlord’s handling of the resident’s reports of issues with condensation affecting her windows and the basement in the property.

Wandsworth Council (202120938)

This complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning services.  Administration of the resident’s service charge account. Response to the resident’s reports of discrimination and fraudulent activities. Complaint handling.