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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Citizen Housing (202125268)

The complaint concerns the landlord’s handling of: A leak into the property and the resident’s request for compensation for the damage this caused. The resident’s reports of anti-social behaviour (ASB). The associated formal complaint.

Croydon Churches Housing Association Limited (202006660)

The complaint is regarding the landlord’s: Response to the resident’s reports of a mouse infestation. Handling of repair reports, including relating to damp and mould in the property and a faulty kitchen light.  Handling of the resident’s complaint and its offer of compensation.

Two Rivers Housing (202127014)

The complaint is regarding the landlord’s response to the resident’s: request for a replacement door; reports of heating issues in the property.

Clarion Housing Association Limited (202117113)

The complaint is about the landlord’s handling of the resident’s: Request for a refund of the service charges and details of the costs. The landlord’s management of the resident’s rent account. The Ombudsman has also considered the landlord’s complaint handling and compensation offered.

Vivid Housing Limited (202125975)

The complaint is about the landlord's handling of: The resident's application to buy her home via the right to buy (RTB) scheme. The resident’s reports of electrical repairs in the property. The resident’s reports of damp and mould in the property. The associated complaint.

Waltham Forest Council (202111795)

This complaint is about the Council’s response to the resident’s report of an incident of anti-social behaviour (ASB) on 9 October 2020.