Lambeth Council (202111576)
The complaint is about the landlord’s handling of the resident’s request for a management transfer to a four-bedroom property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202010229)
This complaint is about the landlord’s: Response to the resident’s various disrepair concerns from April 2019. Handling of the resident’s vulnerabilities, health and welfare concerns. Complaint handling. Record keeping.
London & Quadrant Housing Trust (L&Q) (202214905)
The complaint is about: The landlord's response to the resident’s report of defects to bathroom works. The landlord's offer of compensation and its complaint handling.
London & Quadrant Housing Trust (L&Q) (202223960)
The complaint is about: The landlord’s handling of reports that the resident tripped in a communal car park. The landlord’s handling of the complaint.
London Borough of Barnet (202220499)
The complaint is about the landlord’s handling of repairs to a stair lift.
Metropolitan Thames Valley Housing (MTV) (202214345)
The complaint is about: The landlord’s handling of moths in the carpet. The landlord’s response to a request for a dog.
North West Leicestershire District Council (202222635)
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct.
Sanctuary Housing Association (202113467)
The complaint is about:
Southern Housing Group Limited (202126007)
The complaint is about the landlord’s handling of the resident’s report of: Damp and mould in the property and repair to window. The complaint handling.
Southern Housing Group Limited (202204941)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB), including noise nuisance. The associated complaint.