Birmingham City Council (202233239)
The complaint is about the landlord’s response to the resident’s reports of leaks into his property and anti social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Birmingham City Council (202341494)
The complaint is about the landlord’s handling of: Repairs to the boiler. Asbestos in the property. Reports of damp and mould. Delays in plastering work in the kitchen. The associated complaint.
Brighton and Hove City Council (202306666)
The complaint is about the landlord’s handling of the resident’s reports of water ingress.
Broadacres Housing Association Limited (202207664)
The complaint is about: The landlord’s handling of the resident’s reports of various repairs, including a leaking stop tap, damp and mould. The landlord’s response to the resident’s request for the bathroom to be replaced.
Clarion Housing Association Limited (202315910)
This complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her home. Excessive cold in her home.
Curo Places Limited (202324124)
This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling.
East Riding of Yorkshire Council (202320710)
The complaint is about the landlord’s handling of the resident’s reports concerning: Antisocial behaviour (ASB) by a neighbour. Damp and mould. The standard of communal cleaning. Leaking gutters. The Maintenance of trees and pigeons. The Service has also considered the landlord’s: Complaint handling. Record keeping.
ForHousing Limited (202306484)
The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould, including a temporary decant; Handling of the associated complaint.
Hammersmith and Fulham Council (202234317)
The resident’s complaint is about the landlord’s handling of repairs to the windows in her home.
Hexagon Housing Association Limited (202229905)
The complaint is about the landlord’s response to: The resident’s reports of repairs required when she moved into the property. The associated formal complaint.