Wandle Housing Association Limited (202429613)
The complaint is about the landlord’s handling of the resident’s reports of roof repairs and damage to a bedroom wall. The Ombudsman has also considered the associated complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Yorkshire Housing Limited (202422107)
The complaint is about the landlord’s handling of the resident's: Reports of a leak from the ensuite shower. Associated complaint.
Abri Group Limited (202423985)
REPORT COMPLAINT 202423985 Abri Group Limited 29 May 2025 (amended 1 July 2025) Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Bromford Housing Group Limited (202320275)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated Complaint.
Clarion Housing Association Limited (202417330)
The complaint is about the landlord’s handling of the resident’s concerns about: the condition of the communal areas. noise nuisance from her neighbours’ pets.
Derby City Council (202214347)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
London & Quadrant Housing Trust (L&Q) (202327380)
REPORT COMPLAINT 202327380 London & Quadrant Housing Trust (L&Q) 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London & Quadrant Housing Trust (L&Q) (202327547)
The complaint is about the landlord’s handling of repairs at the resident’s property.
London & Quadrant Housing Trust (L&Q) (202418392)
The complaint is about the landlord’s response to leaks in the resident’s property including reported damage to the ceiling, hallway, walls and damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202424163)
The complaint is about the landlord’s handling of works within the resident’s bathroom and kitchen.