Southampton City Council (201913487)
The complaint is about the way the landlord dealt with the resident’s: report of a leak in his property in 2018. request for compensation for the 2018 leak. associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Waltham Forest Council (201912480)
The complaint refers to:
Clarion Housing Association Limited (201809309)
The complaint is about: the landlord’s response to reports of problems with the boiler; and complaint handling.
Clarion Housing Association Limited (202002867)
The complaint is about the length of time taken by the landlord to identify the source of a leak into the leaseholder’s property, causing damage to the property and a loss of rental income.
Croydon Council (202000081)
The complaint is about the landlord’s: Response to and handling of the resident’s reports of noise nuisance Complaint handling
Hyde Housing Association Limited (202001615)
The complaint is about the landlord’s handling of the resident’s: reports of pest infestation; requests for a replacement fence; requests for tree maintenance in his rear garden; associated formal complaint.
Kingston upon Thames Council (201914479)
The resident complains about the landlord’s response to her concerns about the fire exit door at the property.
Lambeth Council (202003014)
The complaint is about: The landlord’s handling of the resident’s reports of an ongoing leak to the roof of the property. The landlord’s handling of the resident’s requests for information for his insurance claim.
London & Quadrant H T (201908371)
The tenant has complained that: The landlord took too long to investigate their reports of damp. The landlord has not completed all the repairs that resulted from the reports of damp.
London & Quadrant H T (202003850)
The complaint is about: Transparency of information provided by the landlord concerning the freehold of the building which the resident owns a property in The information provided by the landlord regarding cladding on the building which the resident owns a property in The landlord’s complaint handling