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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Southwark Council (201906657)

The complaint is about: the state of disrepair of the kitchen window; the information the landlord provided to the resident during bidding and at the tenancy sign up; the delay between the resident’s successful bid for the property and her moving into the property; the alterations to the property between the resident’s initial viewing of the property and her moving into the property; the landlord’s response to the resident’s reports of multiple disrepair issues following her moving into the property; and the landlord’s complaints handling.

Teign Housing (202005906)

            REPORT   COMPLAINT 202005906 Teign Housing 16 December 2020   Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues […]

Anchor Hanover Group (201916021)

The resident complains that the landlord:  did not inspect her property prior to her purchasing  did not maintain and paint the external surfaces of the building  did not respond to her requests for details on finances has plans to repaint windows and then shortly after replace them  has plans to build a boundary wall.

Basildon Borough Council (202002986)

          REPORT COMPLAINT 202002986 Basildon Borough Council 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Karbon Homes Limited (201910780)

The tenant has complained: About the number of bins provided. About how the landlord responded to their concerns about the management of satellite dishes on the building. That the landlord has not replaced the patio doors. About the handling of the bathroom upgrade. About the landlord’s response to reports of damp under the floor. About the conduct and qualification of the landlord’s staff. About the handling of the resulting formal complaint, including general communication, timescales and correspondence with the tenant’s MP. This list of complaints was taken from the tenant’s letters and the landlord’s responses, and it was then confirmed with the tenant in an email from the Housing Ombudsman Service in May 2020.