Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Notting Hill Genesis (202007231)

REPORT COMPLAINT 202007231 Notting Hill Genesis 24 December 2020 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]

Stoke-on-Trent City Council (202003436)

The complaint is about the landlord’s response to the resident’s reports of boundary issues between the resident’s and her neighbour’s properties.

Birmingham City Council (201915607)

The complaint is about the level of service charge for major works.

Camden Council (201912173)

The Complaint is about the landlord’s response to residents’ reports about:

Catalyst Housing Limited (202005511)

The complaint is about the landlord’s response to the resident’s request to be reimbursed for personal possessions which were damaged following a burst pipe at the property.

Cornwall Housing Limited (201907060)

The complaint is about the landlord’s: response to the resident’s reports of repairs required in the bathroom at the property, decision to charge the resident for repairs to the tap in the bathroom at the property and complaints handling.

Home Group Limited (201915810)

The complaint is about the landlord’s response to the resident’s reports about:

Hyde Housing Association Limited (201903897)

The complaint is about: The landlord’s responses to the resident’s reports about delays in completing maintenance work at the property. The landlord’s handling of the complaint.

Hyde Housing Association Limited (201908242)

REPORT COMPLAINT 201908242 Hyde Housing Association Limited 23 12 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Lambeth Council (201912623)

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by a neighbour.