All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The resident’s reports of anti social behaviour (ASB). Allegations of ASB made against the resident. The investigation into an alleged incident between the resident and a member of its staff. The resident’s reports of a mice infestation. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB) about the resident. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about his neighbour.
The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application.
The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property.
The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling.
The complaint relates to the landlord’s response to the resident’s complaint about her boiler replacement, subsequent repair issues, and the conduct of staff and contractors.
The complaint is about: The landlord’s response to the resident’s reports of damp and mould at her property. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of window repairs/replacement. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her home, including a mould damaged shower stand and shower head. A faulty heating and hot water system. Faulty bedroom door handles. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of noise from repair work at the neighbouring property, including the conduct of the landlord’s contractors. Complaint handling.