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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Haringey Council (202003505)

The complaint is about the landlord’s response to the resident’s reports of a leak coming from the property above her own.

Newham Council (201908648)

The complaint is about the landlord’s: response to the resident’s reports about a rodent infestation in the loft above her property; complaints handling.

Croydon Council (202005546)

The complaint is about: Section 20 work that was completed by the landlord at the resident’s property in 2016. Charges for the section 20 works which the resident opted out of. The landlord’s response to the resident’s request to produce a revised invoice for section 20 works. The landlord’s handling of the associated complaint.

East End Homes Limited (202001075)

        REPORT COMPLAINT 202001075 East End Homes Limited 17 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

One Housing Group Limited (202001423)

The complaint is about the landlord’s: Response to the leaseholder’s concerns regarding its communication Response to the leaseholder’s concerns regarding its management of anti-social behaviour (ASB) Response to a pest infestation Response to the leaseholder’s concerns regarding the standard of cleaning in the communal areas Handling of repairs to the communal heating and hot water system Response to the leaseholder’s concerns regarding the condition of the lifts Delay in completing cyclical redecorations Communication with the leaseholder regarding cladding

Southwark Council (201703942)

The complaint is about how the landlord: Responded to reports of anti social behaviour (ASB) Handled an emergency rehousing request

Home Group Limited (202001298)

The complaint is about the landlord’s handling of the resident’s reports about the standard of grounds maintenance being provided.