All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the bathroom caused by a reoccurring leak from the property above. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s response to the residents reports of damp and mould. The Ombudsman has also considered the landlords complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of smoke entering his property from his neighbour’s flat. This Service has also considered the complaint handling.
The complaint is about the landlord’s response to the resident’s report of a leak.
The complaint is about the time taken by the landlord to restore the resident’s communal lift to full working order following a leak.
The complaint is regarding the landlords; response to the resident’s request for replacement windows and doors; and. complaints handling.
The complaint is about: The landlords handling of the repairs to plaster within the property. The residents report regarding staff conduct. The landlords handling of the resident’s complaint.
The complaint is about the freeholder’s handling of: repairs to the patio doors. reported heating issues in the property.
The resident's complaint is about the landlord's handling of a number of works to the property. The landlord’s complaint handling and record keeping has also been considered.
REPORT COMPLAINT 202121759 Guinness Housing Association Limited 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]