Lambeth and Southwark Housing Association Limited (202114084)
The complaint is about the landlord’s handling of: Attempts to carry out a gas safety inspection. Repairs to the property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Lewisham Council (202220112)
The complaint is about the landlord’s handling of: The void process and the resident’s concerns about the condition of the property at the start of the tenancy. Boiler and water tank repairs. Damp and mould. Kitchen and bathroom repairs and replacement. The resident’s requests for a hedge to be replanted. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202232477)
The complaint is about the landlord’s handling of: Repairs to the bathroom. Reports of damp and mould in the bathroom. The Ombudsman has also considered the landlord’s complaint handling.
Newark and Sherwood District Council (202221884)
The complaint is about the landlord’s handling of: The resident’s request for adaptations in the property. The resident’s reports of asbestos being removed dangerously. Repairs to the septic tank. Repairs to the roof, which resulted in a leak, damp and mould and damaged personal items. Repairs to the stairlift. Damp in wet room.
Nottingham Community Housing Association Limited (202303369)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Service has also considered the landlord’s complaint handling and record keeping.
Southern Housing Group Limited (202302221)
The complaint is about the landlord’s: Response to the resident’s concerns that his tenancy agreement had been defaced. Handling of the resident’s request to assign the tenancy to his daughter. Complaint handling.
Cottsway Housing Association Limited (202303404)
The complaint is about the landlord’s refusal to install the resident’s preferred choice of flooring.
Incommunities Limited (202233186)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour.
London Borough of Hackney (202315642)
The complaint is about: The landlord’s response to reports of antisocial behaviour. The landlord’s response to reports of damp and mould. The landlord’s handling of the resident’s application for a managed transfer via the exceptional case panel. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Onward Homes Limited (202325270)
The complaint is about the landlord’s handling of the resident’s: Reports of outstanding bathroom repairs following a leak. Associated formal complaint.