The Guinness Partnership Limited (202200794)
The complaint is about:
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Thirteen Housing Group Limited (202229570)
The complaint is about: The landlord’s response to the resident’s report of a roof leak, damage to a ceiling, and damp and mould. The landlord’s handling of the removal of garden decking and repairs to the underlying concrete.
Haringey London Borough Council (202208301)
The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been investigated.
Lambeth Council (202126158)
The complaint is about the landlord’s: request for the resident to install carpets in the property. handling of the resident's management transfer.
London & Quadrant Housing Trust (L&Q) (202203480)
The complaint is about the landlord’s response to: The resident’s reports of a leak in the property and the subsequent reimbursement request. The resident’s reports of damp and mould following the leak. The related complaint.
London Borough of Newham (202124872)
The complaint is regarding: the landlord's response to an emergency management transfer request the landlord’s complaint handling.
Orbit Group Limited (202009566)
The complaint is about: the level of compensation awarded following repairs in the kitchen; and the associated complaint.
Sanctuary Housing Association (201901900)
The complaint is about: The landlord’s response to the resident’s reports concerning water ingress and resultant damp and mould. The landlord’s response to the resident’s reports of repairs to the external door and windows. The landlord’s response to the resident’s concerns regarding gas servicing appointments in 2019. The landlord’s complaint handling and the resident’s request for compensation.
Settle Group (202216816)
The complaint is about: The landlord’s handling of the resident’s kitchen renewal and subsequent compensation offer. The landlord’s handling of the associated complaint.
Silva Homes Limited (202213671)
The complaint is about the landlord’s handling of concerns about staff conduct.