Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Lambeth Council (202127873)

The complaint is about the landlord’s: handling of repairs to resident’s kitchen. the associated complaint handling.

London & Quadrant Housing Trust (L&Q) (202205274)

REPORT COMPLAINT 202205274 London & Quadrant Housing Trust 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

London Borough of Hounslow (202110086)

REPORT COMPLAINT 202110086 London Borough of Hounslow 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

Metropolitan Thames Valley Housing (MTV) (202216921)

REPORT COMPLAINT 202216921 Metropolitan Thames Valley Housing 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Royal Borough of Kensington and Chelsea (202205794)

The complaint is about the: Landlord’s handling of the resident’s move. Condition of the property when let to the resident. Landlord’s response to boiler breakdowns.

Royal Borough of Kensington and Chelsea (202218966)

The complaint is about the landlord’s handling of: Repairs and replacement of multiple windows in the resident’s property. The associated complaint

South Liverpool Homes Limited (202207567)

The complaint is about: the resident’s report of a lack of benefit from the landlord’s solar panels, and; the level of compensation offered to remedy this situation.