Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Regenda Limited (202211479)

The complaint is about the landlord’s: Response to the resident’s concerns about outstanding repairs and decoration following damp and mould work at the property. Complaint handling.

South Lakes Housing (202321401)

The complaint is about the landlord’s handling of the resident’s: Report of required window repairs, causing a loss of heat and increased energy costs. Report of damp. Report of a leak in the utility room. Request to move to a more suitable property. Formal complaint.

Southern Housing (202227417)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of required repairs. Complaint. The Ombudsman has also considered the landlord’s record keeping.

Stevenage Borough Council (202233497)

The complaint is about the landlord's handling of:

Your Housing Limited (202318849)

The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould and associated repairs. Associated formal complaint.

Barnsley Metropolitan Borough Council (202303386)

The complaint is about the landlord’s handling of a suspected gas leak in the resident’s kitchen.

Peabody Trust (202212871)

The complaint is about: The landlord’s handling of repairs to the communal doors and lifts. The associated complaint handling.

Rochdale Boroughwide Housing Limited (202300028)

The complaint is about the landlord’s response to the resident’s service charge query.

The Riverside Group Limited (202326296)

The complaint is about: The landlord's response to reports of missing loft insulation. The landlord's response to concerns of damp and mould in the property. The landlord's handling of repairs to the thermostat device. The associated complaint handling.

Accent Housing Limited (202230268)

The complaint is about the landlord’s handling of heating repairs and boiler replacement. The Ombudsman has also investigated the landlord’s complaint handling.