Southern Housing Group Limited (202228600)
The complaint is regarding the landlord’s response to: the resident’s dissatisfaction with the duration of the landlord’s defect liability period, the resident’s reports of defects in the property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sovereign Network Homes (Former Network Homes) (202317640)
The complaint is about is about the landlord’s handling of the resident’s report of noise.
The Riverside Group Limited (202307291)
The complaint is about the landlord’s handling of: The repair and replacement of the resident’s boiler and gas fire. The resident’s reports of mould and damp. The resident’s complaints about the conduct of their staff. The rent arrears on the resident’s account. The resident’s reports about the landlord’s unannounced visits to the property. The associated complaints.
Wandsworth Council (202229787)
The complaint is about the landlord’s response to: The resident’s concerns about staff conduct, including fraud and racism. The resident’s reports of repairs, including repairs to the heating system after it had been replaced and reports of damp and mould.
Your Housing Limited (202313294)
The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Associated complaint.
Arun District Council (202116946)
The complaint is about: The landlords handling of the residents request for new bathroom fittings and flooring. The landlords handling of the residents reports of damp and mould. The landlords handling of the residents complaint including about staff conduct.
Arun District Council (202206417)
The complaint is about: The landlord’s handling of the resident’s reports of a leak in his property. The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s complaint handling.
Folkestone & Hythe District Council (202231756)
The complaint is about the landlord’s handling of works to refurbish the resident’s kitchen.
Leeds City Council (202303630)
The complaint is about the landlord’s response to the resident’s request for a new garden fence. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202339619)
The complaint is about: The installation of fiber-optic cables. The level of compensation offered by the landlord in respect of the complaint about a noisy boiler and the loss of heating and hot water. The Ombudsman has also considered the landlord’s complaint handling.