Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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16	17	18	19	20	21	22
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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Peabody Trust (202331993)

The complaint is about the landlord’s: Handling of reports of damp and mould in the property, and the associated repairs. Complaint handling.

Hyde Housing Association Limited (202313313)

This complaint is about the landlord’s handling of repair requests in a bin storage room for a broken light and a broken bin.

Karibu Community Homes Limited (202301362)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint.

Peabody Trust (202229340)

The complaint is about the landlord’s handling of repairs to the property following the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

Peter Bedford Housing Association Limited (202310962)

The complaint is about the landlord's handling of the residents reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

The Guinness Partnership Limited (202125772)

The complaint is about the landlord’s handling of the resident’s: Reports of multiple longstanding and recent repairs required to the property. Associated formal complaint.

Tower Hamlets Homes (202309744)

The complaint is about the landlord’s handling of: A roof leak which resulted in damp and mould in the resident’s property. The associated complaint.

Westminster City Council (202334043)

The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the property after the start of the tenancy. The Ombudsman has also considered the landlord’s complaint handling.

A2Dominion Housing Group Limited (202216861)

The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202232832)

The complaint is about the landlord’s handling of: the resident's queries about the service charge for 2021-22 including her request for a breakdown of the actual costs. the resident’s complaint.