Ongo Homes Limited (202104050)
The complaint is about the landlord’s handling of the resident’s reports of rat infestations at the property. The complaint is also about the handling of the resident’s complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Anchor Hanover Group (202105225)
The complaint is about the resident’s concerns regarding the costs of the catering service provided within his accommodation.
Charnwood Borough Council (202017121)
The complaint is about the Council’s handling of a Right to Buy (RTB) application; including its failure to disclose the Pre-Cast Reinforced Concrete (PRC) construction of the building in the early stage of the RTB process.
Clarion Housing Association Limited (202007620)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from their neighbour. The type of tenancy the resident has. The landlord’s handling of a mutual exchange. The landlord’s complaint handling.
Golding Homes Limited (202002016)
REPORT COMPLAINT 202002016 Golding Homes Limited 10 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London & Quadrant Housing Trust (201800178)
The resident is complaining about the landlord’s handling of repairs in their property.
Network Homes Limited (202016051)
The complaint is about the landlord’s handling of the resident’s reports of mice in her walls.
Birmingham City Council (202006454)
The complaint is about the landlord’s handling of the resident’s concerns about asbestos containing materials at his property and related repairs, and its response to his subsequent formal complaint.
Camden Council (201909725)
The complaint is about the landlord’s:
Gravesham Borough Council (202014010)
The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. The landlord’s complaint handling. A request for rehousing.