Clarion Housing Association Limited (202201622)
The complaint is about the landlord’s response to the resident’s: Reports of a repair to the adjacent building. The related complaint handling. Objections to service charges relating to the repair.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hammersmith and Fulham Council (202221125)
The complaint is about the landlord’s: response to the resident’s concerns about his personal possessions following a fire at his property; complaints handling.
Notting Hill Genesis (NHG) (202114809)
The complaint is about: The landlord’s handling of the resident’s reports of fly-tipping and its use of CCTV. The resident’s reports that he had not received a breakdown of service charges. The landlord’s complaint handling.
Notting Hill Genesis (NHG) (202200270)
The complaint is about: The landlord’s response to the resident’s concerns about the service charge account; and The landlord’s handling of the complaint.
Westminster City Council (202202872)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to various parts of the property, partly due to water damage. Reports of damage to the wooden floor of the property. Formal Complaint.
Adur District Council (202006352)
The complaint is about the landlord’s:
Chelmer Housing Partnership Limited (202221244)
The complaint is about: The landlord’s handling of reports of anti-social behaviour. The landlord’s handling of the associated complaint.
Gateshead Metropolitan Borough Council (202116999)
The complaint is about the landlord’s response to the resident’s: Reports of a leak, damage to the property and subsequent request for a decant. Related complaint.
Haringey London Borough Council (202220851)
This complaint is about the landlord’s handling of: The resident’s management move, The associated complaint.
London Borough of Barking and Dagenham (202210257)
The complaint is about: The landlord's handling of the replacement of the resident's windows. The landlord's complaint handling.