Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Citizen Housing (202002427)

The complaint concerns the landlord’s response to the resident’s complaint and request for compensation for an increased water bill.

Clarion Housing Association Limited (202001842)

The complaint is about the delays in handling reported repairs and the overall handling of the complaint.

Hammersmith and Fulham Council (202005456)

The complaint is regarding the landlord’s response to the resident’s reports of water ingress to her property.

Hinckley and Bosworth Borough Council (202011700)

REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Paradigm Housing Group Limited (202001376)

The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower doors.

Thames Valley Housing Association Limited (202001339)

The complaint is about:

Bernicia Group Limited (201905757)

The complaint is about the landlord’s response to reports of Antisocial Behaviour (ASB), in particular, noise nuisance and sound transference and its subsequent complaint handling.

Broxtowe Borough Council (202008071)

This complaint is about:

Clarion Housing Association Limited (202005810)

The complaint is about the landlord’s:

Croydon Churches Housing Association Limited (202001549)

This complaint is about the following issues: The landlord’s handling of leaks to a neighbouring property, including its handling of a forced entry into the resident’s property and the changing of the keys, and the way it communicated with the resident. The landlord’s handling of disrepair to the sitting room heater. The landlord’s response to reports of pests. The landlord’s response to reports of mould. The level of compensation offered by the landlord.