Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Hammersmith and Fulham Council (202230877)

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

Homes Plus Limited (202304135)

The complaint is about the landlord’s handling of: The back door replacement. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.

Islington Council (202225667)

The resident’s complaint is about the estate charges he has been billed for by the landlord.

London & Quadrant Housing Trust (L&Q) (202211737)

The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire.

Metropolitan Thames Valley Housing (MTV) (202102321)

The complaint is about the landlord’s handling of: The resident’s requests for rehousing. The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.

Wolverhampton City Council (202227152)

The complaint is about the landlord’s handling of a roof leak. The Ombudsman has also investigated the landlord’s complaint handling.

Abri Group Limited (202302263)

The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. The associated complaint.

Aspire Housing Limited (202228581)

The complaint is about the landlord’s handling of the resident’s: Reports of repair issues. Reports of flooding in the property’s kitchen. Reports of issues with the gas and electricity supply. Enquiries about contractors sent to the property.

Birmingham City Council (202218559)

The complaint is about the landlord’s handling of: Repairs to a flat roof. Reports of damp and mould in the property.

Birmingham City Council (202233022)

The complaint is about the landlord’s: Handling of the gas leak. Handling of concerns about the conduct of the contractors during a subsequent visit. This report has also taken into consideration the landlord’s handling of the associated complaints.