All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s communication about the leaseholder’s buildings insurance policy terms and the claim process. The leaseholder is also dissatisfied with the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in her shower and her request for it to install a wet room. The associated complaint.
The complaint is about the landlord’s response to the resident’s concerns about the condition of her neighbour’s garden and foxes gaining access into her garden.
The complaint is about the landlord’s response to the resident’s enquiries about: The level and liability of service charges. Service charge accounts for the year 2019 to 2020. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of poor staff conduct. Medical evidence to support the resident’s re-housing application.
The complaint is about the landlord’s handling of: Water leaking into the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of drainage issues.
The complaint is about the landlord’s administration of the resident’s rent account.
The complaint is about the landlord’s handling of: The resident’s telephone calls which were disconnected. The associated complaint.
The complaint is about the landlord’s handling of:
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