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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London & Quadrant Housing Trust (202003890)

This complaint is about: The landlord’s response to the resident’s reports of issues with parking at this property. The landlord’s response to the resident’s request that the windows in his bathroom and kitchen be replaced. The landlord’s response to the recommendations made in an inspection of  mould in the resident’s flat, in January 2020, and saying that the mould in the resident’s property was due to the resident’s lifestyle. The landlord advising the resident that he did not have sole use of the garden at his property and that a fence he installed may have to be replaced. The landlord’s complaint handling.

One Housing Group Limited (202001943)

REPORT COMPLAINT 202001943 One Housing Group Limited 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Optivo (201906896)

This complaint is about: The landlord’s handling of the resident’s reports of Anti-social behaviour by his neighbour and their partner. The landlord’s response to the resident’s request for a housing transfer. The resident’s request for compensation for redirection of post and for additional locks he fitted to his front door.

A2Dominion Housing Group Limited (202001158)

The complaint is about: the landlord’s response to the resident’s request for information about the cladding on the building she owns a property in, in order to progress the sale of the property the handling of a safeguarding referral

Anchor Hanover Group (202008567)

The complaint is about: The landlord’s decision to withdraw lease amendments in relation to sub-letting in April 2020. The landlord’s communication with the resident.

Blackpool Council (202004838)

        REPORT Complaint 202004838 Blackpool Coastal Housing 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

Camden Council (201914051)

The resident complains about: How the landlord handled the mutual exchange in August 2016. How the landlord handled repairs needed at the property including dampness, from the start of the tenancy to date. The effect of the living conditions on her health. How the landlord handled her housing transfer application and the points awarded. How the landlord handled her formal complaint.

Flagship Housing Group Limited (201915211)

The complaint is about the landlord’s response to the resident’s reports about: The landlord’s response to requests for adaptations. Animal excrement at the property. The resident’s tenancy being transferred from one housing provider to another without his knowledge. The landlord’s complaint handling.

Guinness Housing Association Limited (202005343)

The complaint concerns: The level of compensation offered by the landlord following a leak and ceiling collapse in the resident’s property. The level of compensation offered by the landlord’s insurance provider for the damage caused by the leak.