All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (ASB) and noise disturbance. The priority awarded to the resident’s housing register application. The landlord’s handling of the resident’s request to be transferred.
The resident’s complaint is about the landlord’s handling of repairs following her reports of concerns about structural and related issues at the property.
The complaint is about the landlord’s: Handling of the resident’s reports of issues with her bedroom windows. Complaint handling.
The complaint is about the landlord’s response to the resident’s reports of lift breakdowns.
The complaint is about the landlord’s handling of the resident’s request for shower repairs.
The complaint is about the landlord’s response to the resident’s: Concerns about the condition of the property at the start of the tenancy. Reports of repairs.
The complaint is about: The landlord’s handling of repairs to the resident’s balcony door. The associated complaint handling.
The complaint is about the landlord’s handling of: Repairs to the resident’s shower. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of repair issues to her windows. The formal complaint.
The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address damp and mould in her property. The landlord’s handling of the associated complaint.