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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Silva Homes Limited (202313847)

The complaint is about the landlord's handling of the resident’s reports of: Damp and mould, and related repairs. Damaged personal possessions due to mould. Poor conduct by one of its contractors.

Aspire Housing Limited (202226247)

The complaint is about: The landlord’s response to the resident’s reports of noise disturbances. The landlord’s handling of the resident’s concerns about a tree.

Islington Council (202218257)

This complaint is about the landlord’s response to the resident’s: Report of a leak. Concerns around damp and mould. Concerns around pipework blockages. Concerns around rodents in the property. The Ombudsman also considered the landlord’s complaint handling.

Longhurst Group Limited (202303652)

The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to a shower chair and associated works. Complaint. This report will also assess the landlord’s record keeping.

Metropolitan Thames Valley Housing (MTV) (202232030)

The resident’s complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.

Metropolitan Thames Valley Housing (MTV) (202411395)

The resident’s complaint is about the landlord’s handling of the resident’s reports of: outstanding repairs to her property. the conduct of a contractor’s operative. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.

Metropolitan Thames Valley Housing (MTV) (202411398)

The resident’s complaint is about the landlord’s handling of the resident’s reports of: a repair to the shower curtain pole. the conduct of a contractor’s operative. a missed appointment. outstanding repairs.

Midland Heart Limited (202307009)

The complaint is about: The landlord’s delay to register the property with the land registry. The landlord’s handling of a dispute over the shared pathway. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Notting Hill Genesis (NHG) (202204826)

The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request to be reimbursed for a shower screen. request that the landlord paint her bathroom. This service has also considered the landlord’s complaint handling.