All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Decision to relet a property which it had marked for disposal. Decision to dispose of its housing stock. Response to the resident’s request to be added to its rehousing list. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports about leaks from the roof.
The complaint is about the landlord’s communication about a kitchen replacement. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of unpleasant smells in the resident’s property. The Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s queries about the service charge. The Ombudsman has also considered the associated complaint handling.
The complaint is about the landlord’s handling of: Planned works. The resident’s claim of discrimination. The associated formal complaint.
The complaint is about the landlord’s handling of the resident’s concerns about: The safeguarding team. Rent arrears.
The complaint is about: The landlord’s response to the resident’s request to be rehoused. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling has also been considered.
The complaint is about the landlord’s: response to the resident’s reports of damp and mould. handling of repairs to doors, internal cracks and external brickwork. response to the resident’s concerns about subsidence. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s application of the lease in respect of exclusive parking and electronic charging. The level of the charge for electronic charging. The resident’s concerns about exclusive parking and electronic charging. The resident’s complaint.