A2Dominion Housing Group Limited (202126302)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Brighton and Hove City Council (202218635)
REPORT COMPLAINT 202218635 Brighton and Hove City Council 11 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Clarion Housing Association Limited (202121016)
The complaint is regarding the landlord’s handling of reported leaks affecting the resident’s property.
Hightown Housing Association Limited (202121975)
The complaint is about the landlord’s handling of: The concerns raised by the resident about the safety and condition of the property when she moved in via a mutual exchange. The associated complaint
Stockport Homes Limited (202113835)
The complaint is about: The landlord's handling of the resident’s concerns about rehousing. The condition of the resident’s new home and ongoing repair issues. The landlord’s handling of the complaint.
Thurrock Council (202218825)
The complaint is about the landlord’s handling of the resident’s concerns regarding subsidence and the request for a full structural survey to be completed.
‘Johnnie’ Johnson Housing Trust Limited (202116565)
The complaint is about the landlord’s: Disposal of the late resident’s possessions following the end of the tenancy. Complaint handling.
Aster Group Limited (202214054)
The complaint is about: The landlord’s response to the resident’s reports about leaking and drafty windows causing damp and mould in the property. The landlord’s response to the resident’s request for a management move.
Clarion Housing Association Limited (202124449)
The complaint is about the landlord's handling of the resident's request to repay a HomeBuy Loan.
Cross Keys Homes Limited (202118626)
The complaint is about the landlord’s response to the leaseholder’s: Concerns about the communal garden. Objection to the replacement of cladding. Related complaint. Objections to charges for the cost of cladding renewal.