All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: the landlord’s response to the resident’s concerns that the neighbours’ camera doorbells resulted in a loss of privacy for himself and his family, and; complaint handling and the amount of compensation offered.
The complaint is about the landlord’s handling of: Leaks in the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs from the start of the tenancy. This report also examines the landlord’s record keeping.
The complaint is about the landlord’s response to the resident’s: concerns about the price of their energy bills, following the installation of a new boiler. request for a replacement boiler. request to be moved from their property. associated complaint.
This complaint is about the landlord’s: Communication about increased service charges. Increase of emergency lighting maintenance costs. Complaint handling.
The complaint is about the landlord’s handling of the resident’s right to acquire application.
The complaint concerns the landlord’s handling of the resident’s: Reports of damp and mould within the property. Request for a priority move to alternative housing. Related complaint.
The complaint is about the landlord’s handling of the resident’s: Request for a copy of an EWS1, External Wall System fire review certificate. Request to provide evidence of fire safety. Complaint.
The complaint is about: the landlord’s handling the resident’s reports of leaks, damp and mould at the property; the landlord’s response to the resident’s reports of damage to her belongings and flooring because of the leak, damp, mould and associated repairs. This investigation also considers the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Improvement works in the resident’s property. The associated complaint.