Wandsworth Council (202200519)
The complaint is about: The condition of the property when the resident’s tenancy began. The communications from the landlord on how to move home during the pandemic. The landlord’s complaints handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Kingston upon Thames Council (202209197)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of repairs required to the front door. The landlord’s complaint handling. The landlord’s record keeping.
LiveWest Homes Limited (202219939)
The complaint is about the landlord’s handling of the resident’s reports of bird faeces at the entrance of the building.
Midland Heart Limited (202214454)
The complaint is about the landlord’s: Decision to end the resident’s licence. Handling of the resident’s previous compensation payment. Handling of the resident’s report of having been assaulted by the landlord’s staff. Handling of the resident’s report of antisocial behaviour. Record keeping.
Midland Heart Limited (202216507)
The complaint is about the landlord’s: Response to the resident’s concerns about his address. Handling of direct offers of accommodation to the resident. Complaint handling.
Thirteen Housing Group Limited (202216348)
The complaint is about the landlord's handling of the resident’s kitchen repairs.
Barnsley Metropolitan Borough Council (202127147)
This complaint is about the landlord’s decision not to renew the resident’s kitchen and bathroom.
Birmingham City Council (202201323)
The complaint is about: The landlord’s handling of the resident’s property boundary dispute and her reports of fly-tipping. The landlord’s complaint handling.
Broadland Housing Association Limited (202211606)
The complaint is about the landlord's handling of the resident’s request to: Install solar panels at the property. Move to a property that had solar panels or a property where he would be allowed to install solar panels.
Clarion Housing Association Limited (202120227)
The complaint is about the landlord's handling of the resident’s: Decants from the property between April 2021 and June 2021 and January 2022 and February 2022; Request for it to reimburse her for the costs incurred during the decants from the property; Reports about an ongoing rat infestation in the property from April 2021; Complaint.