All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of the resident's concerns about: The smoke and carbon monoxide alarms in the property. The alternative accommodation provided following a fire. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s repairs reports after her mutual exchange. The complaint.
The landlord’s handling of Cyclical maintenance works. Repairs to the communal doors. Response to a request for the relocation of a letterbox. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s: Handling of the resident’s kitchen repairs. Handling of the resident’s request for a kitchen renewal. This Service has also considered the landlord’s complaint handling.
The resident’s complaint is about: The landlord’s handling of requests for repairs to a window in his property. The landlord’s handling of the associated complaint.
The complaint is about: The landlord’s handling of repairs and remedial works, including the standard of workmanship. The landlord’s handling of the resident’s request for reimbursement for possessions and flooring damaged by the leak, and the landlord’s decision to signpost the resident to its insurers. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about: The landlord’s handling of the resident’s requests for information about her service charges. The resident’s dispute with the landlord about the nature and reasonableness of some of her service charges.
The complaint is about the landlord’s handling of antisocial behaviour (‘ASB’), including: The landlord’s categorisation of the incidents. The level of support the landlord offered her. The landlord’s decision to ask the resident to moderate her communication with it. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident about leaks at the property.
The landlord’s handling of: The resident’s reports of damp and mould; and repair of floorboards and windows. The resident’s rehousing request. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s recording keeping.