All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Repairs to the front door. Repairs to the skirting board. Re-sealing the windows. The replacement of fencing. Damp and mould treatment within the property. Rent arrears on the resident’s rent account. The associated complaints.
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
The complaint is about the landlord’s decision to allow the resident’s neighbour to run a business from their property. The resident has also raised concerns about the name of the business and associated signage used.
The complaint is about the landlord’s handling of: repair issues since the beginning of the tenancy, and the associated complaint.
The complaint is about the landlord’s: response to the resident’s reports of ongoing leaks from the roof and handling of roof repairs. management and handling of the resident’s complaint.
The complaint concerns: the landlord’s handling of the resident’s reports of multiple repairs to the property. the landlord’s response to the resident’s request for a rent rebate for the period the repairs relate to.
The complaint is about the landlord’s handling of a repair to a cooker socket.
The complaint is about the landlord’s: response to the resident’s reports about a pest infestation; response to the resident’s request for a key to the mailbox; complaints handling.
The complaint is about the landlord’s handling of the remedial repairs in the resident’s property following a leak.
The complaint is about the landlord’s: response to the resident’s reports about repairs to his: balcony; front door; complaints handling.