All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: the resident's reports of repairs to the kitchen and windows in her property; the resident’s reports of antisocial behaviour (ASB), and; the resident’s formal complaint.
The complaint is about the landlord’s response to the resident’s request to install a wood burning stove within the property.
The complaint is about the landlord’s: response to the resident’s reports about her neighbour and their dog’s behaviour; complaints handling.
The complaint concerns: The landlord’s response to concerns from the resident about the cause of fire in the property. The landlord’s handling of repairs following the fire. The level of support and financial assistance from the landlord. The landlord’s complaints handling. The landlord’s decision that it was not liable for the fire at the property.
The complaint is about the landlord’s response to the resident’s reports regarding his door, and his subsequent request to be reimbursed for the cost of additional energy usage due to the resulting draughts.
The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above. Response to the resident’s request for reimbursement of the insurance excess charge and for it to rectify the damage to her property.
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom floor. The resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s requests for it to replace her flooring, and the quality of its associated works and communication. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports of outstanding hot water pressure issues, radiator and balcony repairs, and the compensation it offered him for this.
The complaint is about:
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