All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint refers to: The landlord’s response to the resident’s requests for a breakdown of the service charges for the 2018-19 and 2019-20 periods. The resident’s concern that the landlord has not acted in line with its legal obligations regarding her request for information. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Request to move to another property Repairs and adaptations to the property Reports of Anti-Social Behaviour (ASB) The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s request for a new key fob to access the communal front door.
The complaint concerns an increase in service charges for heating and hot water.
This complaint is about the landlord’s handling of: the resident’s reports of drainage repairs needed outside his property; the resident’s pest control reports; the related complaint.
The complaint refers to: The landlord’s handling of the resident’s concerns about the standard of cleaning and grounds maintenance in the communal areas surrounding her property. The landlord’s handling of the associated complaint. The resident’s concerns related to antisocial behaviour (ASB) and the landlord’s proposed bin storage areas.
The complaint concerns the level of compensation offered to the resident following her reports of upsurges in her kitchen pipes.
The complaint refers to the landlord’s response to the resident’s concerns about the implementation and extension of a single point of contact arrangement.
The resident has complained that the landlord has not refunded the cost of a repair to their boiler.
The complaint concerns the landlord’s handling of the resident’s reports of an offensive odour in her kitchen.