The Guinness Partnership Limited (202200407)
The complaint is about the landlord’s response to the resident’s reports about her blocked kitchen sink.
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The complaint is about the landlord’s response to the resident’s reports about her blocked kitchen sink.
The complaint is about the landlord's response to the resident's concerns that their garden was unsafe and unusable, and their request for the garden to be paved.
The complaint is about the landlord’s handling of the resident’s concerns about the management of the intercom services, including their request for a refund.
The complaint is about the landlord’s handling of the resident’s rent arrears.
The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has also been considered.
The complaint is about the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB).
The complaint is about the landlord’s handling of: The resident’s reports of damaged front bay windows. The associated complaint.
This complaint is about the landlord’s handing of concerns raised by the resident since April 2021 about access to his property.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and threatening behaviour from a neighbour. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. Handling of the resident’s report that her bathroom was cold. Complaint handling.