All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The leaseholder complained about the following issues: That the landlord did not provide information explaining that the property had no television aerial during the sales process. That they should not be liable for service charges for a television aerial.
The complaint is about the landlord’s response to the resident’s concerns and reports about the hot water provision affecting her property.
The resident complains: That she and her late husband were not informed and consulted before a development project commenced. About the landlord’s response to reports of noise disturbance and vibration from construction work at an adjacent development site, and the level of support provided. That allocated parking was not provided at the time the property was allocated in 2014. A representative for the resident acted on her behalf when dealing with the landlord. The resident’s husband suffered from a degenerative, terminal condition and sadly passed away in May 2021.
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Formal complaint.
REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s: Response to the resident’s request to adapt the property by adding a second rear door to the bedroom. Complaints handling.
The complaint is about the landlord’s response to the resident’s reports of ASB.
The complaint is about the landlord’s response to the resident’s reports of repair issues in the property.
The complaint is about the landlord’s response to the resident’s request for information regarding an incident that occurred in 2016 at his building.
The complaint is about the landlord’s handling of the residents reports of: Repairs to a communal gate. Leaks in the guttering at the property. Repairs to windows at the property and subsequent delays. Reports of anti-social behaviour (ASB) at the estate.