The Guinness Partnership Limited (202310449)
The complaint is about the landlord’s handling of the resident’s reports about leaks in her kitchen.
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The complaint is about the landlord’s handling of the resident’s reports about leaks in her kitchen.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s request for rehousing. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
The complaint is about the landlord’s response to the resident’s concerns: That a gas hob had been installed incorrectly. That its staff member had advised that the hob was safe. This Service has also considered the landlord’s handling of the resident’s complaint.
This complaint is about: The landlord’s handling of the resident’s reports of defects in their newly built property. The delay installing an electric vehicle (“EV”) charger. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the replacement of the resident’s front door. The Ombudsman has also considered the associated complaint handling.
The complaint is about the landlord’s: Decision to no longer communicate with the resident’s chosen representative . Decision to carry out visits to the property in pairs. Level of customer service received from a landlord staff member .
The complaint is regarding the landlord’s handling of a reported noise nuisance. The landlord’s complaint handling has also been investigated.
The complaint is about: The landlord’s handling of repairs in the kitchen, including: the landlord’s handling of the resident’s request to renew the kitchen the landlord’s handling of electrical repairs the landlord’s response to a fire the landlord’s response to the resident’s request to be reimbursed for costs incurred during the electrical disrepair. The landlord’s handling of the associated complaints. The Ombudsman has also considered the landlord’s record-keeping practices.
The complaint refers to the landlord’s: Handling of leaks, damp and mould, and bathroom repairs. Management of the resident’s complaint and request for compensation. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s response to the resident about: Its capping of the gas supply. Faulty extractor fans. Low toilet pressure. A broken external light.