East Midlands Housing Group Limited (202228179)
The complaint is about the landlord’s handling of the resident’s concern that the original chain-linked boundary fence separating his and his neighbour’s rear gardens had been removed.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Eastbourne Borough Council (202232743)
The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property.
Golding Homes Limited (202229689)
The complaint is about the landlord’s response to the resident’s reports of a neighbour fencing off and landscaping part of the communal garden. The Ombudsman has decided to consider the landlord’s complaint handling.
Housing For Women (202223679)
The complaint is about the landlord’s handling of the resident’s request to succeed to his late mother’s tenancy including his liability for occupation costs.
Islington and Shoreditch Housing Association Limited (202202116)
The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move. This report has also considered the landlord’s complaints handling.
Jigsaw Homes Group Limited (202124574)
This complaint is about the landlord’s response to: The resident’s request that it buy back his property. The resident’s complaint about its handling of his reports of antisocial behaviour (ASB) and bullying. The resident’s complaint about it asking him to remove a backyard fence and CCTV. The resident’s complaint about the condition of communal parts of the building, and noise transference between floors and properties. The resident’s request for service charge information and his dispute of the level of service charges.
Lambeth Council (202310151)
The complaint is about: The resident’s concerns that the landlord should have provided Energy Performance Certificates (EPC) for her property in 2008 and 2018. The landlord’s handling of the resident’s requests for copies of these EPCs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Lewisham Council (202125843)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A pest infestation. The Ombudsman has also considered the landlord’s complaint handling.
LiveWest Homes Limited (202317611)
The complaint is about the landlord’s handling of changes to the heating system at the resident’s home. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202214912)
The complaint is about the landlord’s handling of: Repairs to the balcony. A complaint about the surveyor’s conduct. The erection of scaffolding. The associated complaint.