Clarion Housing Association Limited (202421320)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Pests in her property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Haringey London Borough Council (202321928)
REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Home Group Limited (202428206)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Hyde Housing Association Limited (202322059)
The complaint is about the landlord’s handling of the balcony door repair. The Ombudsman has also looked at the landlord’s complaint handling.
Karibu Community Homes Limited (202219036)
The complaint is about landlord’s: Management of window repairs and access panels. Response to the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London Borough of Islington (202410898)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and the associated repairs.
London Borough of Tower Hamlets (202202779)
The complaint is about the information provided in the landlord’s end of year service charge summaries.
Metropolitan Thames Valley Housing (MTV) (202321618)
The complaint is about the landlord’s handling of reports about the toilet overflowing and flooding the bathroom.
Moat Homes Limited (202322845)
The complaint is about the landlord’s handling of the resident’s complaints about shower issues, a bathroom refit, and associated move to temporary accommodation.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202334224)
The complaint is about the landlord’s: Response to the resident’s reports about repairs to the property. Decision to not decant the resident during repair work. We will also consider the landlord’s complaint handling as part of this investigation.