Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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LiveWest Homes Limited (202012144)

The complaint is about the landlord’s response to the resident’s report of rats and squirrels in her loft.

Optivo (202009764)

REPORT COMPLAINT 202009764 Optivo 3 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out […]

Paradigm Housing Group Limited (202012977)

REPORT COMPLAINT 202012977 Paradigm Housing Group Limited 6 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Southwark Council (202013712)

The complaint concerns the landlord’s handling of repairs to the resident’s stairs.

Stonewater (2) Limited (202008221)

The complaint is about: the landlord’s handling of reports of Anti-Social Behaviour (ASB). The complaint is also about the landlord’s complaint handling.

Thames Valley Housing Association Limited (202008787)

The complaint was about the landlord's response to the resident's:

Clarion Housing Association Limited (201915632)

The complaint refers to: The landlord’s response to the resident’s Right-to-Buy application (RTB).

LiveWest Homes Limited (202100634)

The resident complained about the landlord’s handling of their request to install security lighting in the garden.

Torus62 Limited (202009030)

The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a pest infestation.

Tower Hamlets Homes (202009013)

REPORT COMPLAINT 202009013 Tower Hamlets Homes 3 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]