Moat Homes Limited (202123201)
The complaint is about the landlord’s: Handling of the resident’s queries about cyclical works and a resulting service charge dispute; Response to a subject access request; Handling of the associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
North Tyneside Council (202301137)
The complaint is about the landlord’s handling of upgrade works to the resident’s kitchen.
Hyde Housing Association Limited (202112348)
The complaint is about the landlord’s: response to the resident’s concerns about the provision and delivery of communal cleaning to the block; and complaint handling.
Lambeth Council (202221323)
The complaint is about the landlord’s handling of repairs including leaks from a downpipe and blocked guttering. The Ombudsman has also considered the associated complaint handling.
Together Housing Association Limited (202203761)
The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs in the property. The landlord’s response to the resident’s request to have a tenancy warning removed. The landlord’s handling of the resident’s complaint.
Incommunities Limited (202118294)
The complaint is about the landlord’s handling of: The resident’s concerns about the energy efficiency of the property. Repairs to the property. The resident’s request for a management transfer. The associated complaint.
Leeds City Council (202201981)
The complaint concerns the landlord’s handling of a leak into the resident’s property, and its response to the resident’s request for compensation following the leak.
LiveWest Homes Limited (202121410)
The complaint concerns the landlord’s handling of the resident’s mutual exchange.
London Borough of Enfield (202220213)
The complaint is about the landlord’s handling of repairs to the resident’s property, including: damp in the bedroom, loose windows, cracks to the outside of the property, and, mice. The Ombudsman has also considered the associated complaint handling.
Sanctuary Housing Association (202113649)
The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaints.