All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Reports of damp and mould at the property. The resident’s request to be housed. Repair works to the external brickwork of the property and plug sockets in the kitchen. Trees located in the resident’s garden causing restricted light. The associated complaint.
The complaint is about the landlord’s handling of: Repairs to the porch ceiling. The associated complaint.
The complaint is about the landlord’s response to;
This complaint is about the landlord’s handling of: Reports of water ingress into the property causing damp and mould. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and his subsequent request for compensation.
The complaint is about the landlord’s handling of the resident’s request to end his joint tenancy and be transferred to alternative accommodation.
The complaint is about the landlord’s handling of: The resident’s complaint that she had been discriminated against. Her management transfer. Repairs to a lift and the associated decant process. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
The complaint is about the landlord’s: handling of the applicant’s housing application; response to the applicant’s concerns about banding; and handling of the complaint.
The complaint is about the landlord’s handling of the resident’s concerns about the safety of his heating system.